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Terms & Conditions

Terms & Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.venkatsulochanafurniture.com ("Website").

Welcome to Venkat Sulochana Furniture ("Company" or "Site" or "Application"). This Site is owned and operated by Venkat Sulochana Furniture. Venkat Sulochana Furniture provides an online platform ("Site") for connecting Users and it does not own any Products or discharge services listed on its Site.

Use of This Site

You may be accessing our Site from a computer or mobile phone device (through an iOS or Android application, for example) and these Terms of Use govern your use of our Site and your conduct, regardless of the means of access. The Site is only to be used for your personal non-commercial use and information. Your use of the services and features of the Site shall be governed by these Terms and Conditions along with the Privacy Policy, Shipping Policy and Cancellation, Refund and Return Policy as modified and amended from time to time.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to access the Website. By mere accessing or using the Site, you are acknowledging, without limitation or qualification, to be bound by these Terms of Use and the Policies, whether you have read the same or not. ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING. If you do not agree to any of the terms enumerated in the Terms of Use or the Policies, please do not use the Site.

Venkat Sulochana Furniture reserves the right to change the particulars contained in the Terms of Use or the Policies from time to time and at any time, without notice to its users and in its sole discretion. Your continued use of the Site following any modifications constitutes your acceptance of the modified Terms of Use and Policies.

Privacy Policy

Venkat Sulochana Furniture may use your Personal Information such as name, e-mail, postal addresses, phone number(s), IP addresses, product interest information and in certain circumstances, your opinions and individual preferences (collectively "Personal Information") collected to:

  • Send you or your friends, relatives, or associates, products that you have ordered.
  • Process gift card transactions.
  • Help us learn more about your shopping preferences.
  • Conduct marketing and performance research to assist us in measuring our customer services and to help us improve your shopping experiences and product offerings.
  • Send communication related to order updates and offers through e-mail, SMS and social media channels.

You may always choose not to receive promotional materials or marketing information.

Platform for Transaction & Communication

The Site is a platform that Users utilize to meet and interact with one another for their transactions. Venkat Sulochana Furniture is not and cannot be a party to or control in any manner any transaction between the Site's Users. All commercial/contractual terms are offered by and agreed to between Buyers and Sellers independently. These include without limitation the price, shipping costs, payment methods, payment terms, period and mode of delivery, warranties, after sales services, and refunds related to products and services.

Venkat Sulochana Furniture is not responsible for any non-performance or breach of any contract entered into between the Buyers and Sellers. It shall not have any obligations or liabilities in respect of any contract entered into by the Users and it shall not be responsible for unsatisfactory or delayed performance of services or damages or delays as a result of Products that are out of stock, unavailable or back ordered.

Your Account

This Site is directed to be used by adults only. We assume that any minor, if at all, accessing our Site is under the supervision of their guardians. You will be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password.

If you know or have reasons to believe that the security of your account has been breached, you should contact us immediately. We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms of Use and/or Policies are violated.

Product & Services Information

Venkat Sulochana Furniture attempts to be as accurate as possible in the description of the product on the Site. However, Venkat Sulochana Furniture does not warrant that the product description, colour, information or other content of the Site is accurate, complete, reliable, current or error-free. The product pictures are indicative and may not match the actual product.

Venkat Sulochana Furniture reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability.

Pricing & Payment Information

Venkat Sulochana Furniture strives to provide accurate product and pricing information, however errors may occur. PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF VENKAT SULOCHANA FURNITURE.

If a product/service is listed at an incorrect price or with incorrect information due to any technical error, Venkat Sulochana Furniture shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/service. If we have to cancel the order after we have processed the payment, the said amount will be reversed to your credit/debit card account.

Mode of Payment

Payments for the products available on the Site may be made in the following ways:

Payments can be made by Credit Cards, Debit Cards, Net Banking, UPI, Wallets and Cash on Delivery. Credit card, Debit Card and Net Banking payment options, Wallets are instant payment options and recommended to ensure faster processing of your order.

Cancellation, Refunds & Returns

Please refer to our Cancellation, Refunds and Returns Policy provided on our Site.

Shipping & Delivery

We endeavour to dispatch your order within the time as committed on the shipping page, however due to unforeseen circumstances, the dispatch of your order can take up to 7 business days. You will be intimated via email upon dispatch of the order. Once the order is dispatched, it normally takes 2–5 business days for delivery within India and 7–10 business days for deliveries outside India. Unforeseen circumstances on the logistics provider's/Seller's end may cause delays for which Venkat Sulochana Furniture shall not be liable.

Please refer to our Shipping and Delivery Policy provided on our Site.

Customs & Import Duties for International Orders

You may be subject to import duties that are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; Venkat Sulochana Furniture has no control over these charges and cannot predict what they may be. When ordering from Venkat Sulochana Furniture, you are considered the importer on record and must comply with all laws and regulations of the country in which you are receiving the merchandise.

User Content

The information, photo, image, chat communication, text, software, data, music, sound, graphics, messages, videos or other materials transmitted, uploaded, posted, emailed or otherwise made available to us ("User Content") are entirely your responsibility. You agree not to transmit, upload, post or share any content that:

  • Belongs to another person and to which you do not have any right.
  • Is grossly harmful, harassing, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially or ethnically objectionable.
  • Harms minors in any way.
  • Infringes any patent, trademark, copyright or other proprietary rights.
  • Violates any law for the time being in force.
  • Impersonates another person.
  • Contains software viruses or any other computer code designed to interrupt, destroy or limit the functionality of any computer resource.
  • Threatens the unity, integrity, defence, security or sovereignty of India or friendly relations with foreign states.

If you wish to delete your User Content on our Site, please contact us by email at support@venkatsulochanafurniture.com. Please allow up to 30 business days to process your deletion request.

Intellectual Property Rights

The "Venkat Sulochana Furniture" name and logo and all related product and service names, design marks and slogans are the trademarks or service marks of Venkat Sulochana Furniture. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any Marks in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips, downloads, video clips and written and other materials that are part of this Site are intended solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, re-publication, display, or performance of the Contents on this Site is strictly prohibited.

Disclaimer of Warranty and Limitation of Liability

THE SITE IS PROVIDED "AS IS." NEITHER WE NOR OUR HOLDING, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VENKAT SULOCHANA FURNITURE SHALL NOT BE RESPONSIBLE OR LIABLE UNDER ANY CIRCUMSTANCES FOR ANY INTERRUPTION OF BUSINESS, ACCESS DELAYS, DATA LOSS, VIRUSES, SYSTEM FAILURES, OR ANY INACCURACIES OR OMISSIONS IN CONTENT.

Governing Law & Jurisdiction

The Terms of Use and the Policies shall be construed in accordance with the applicable laws of India. For proceedings arising therein, the Courts at Chennai shall have exclusive jurisdiction.

Any dispute or difference in interpretation of the Terms of Use and other Policies shall be referred to an independent arbitrator who will be appointed mutually, and his decision shall be final and binding on the parties. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The seat of arbitration shall be held in Chennai.

Termination

These Terms of Use are effective unless and until terminated by either you or Venkat Sulochana Furniture. Venkat Sulochana Furniture may terminate the Terms of Use at any time without notice, and accordingly deny you access to the Site, without any liability. Any such termination shall not cancel your obligation to pay for the product already ordered from the Site.

Indemnity

You agree to defend, indemnify and hold harmless Venkat Sulochana Furniture, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, including but not limited to breach of any warranties, representations or undertakings, or arising out of your violation of any applicable laws or regulations.

Contact Information

Please contact us for any questions or comments regarding these Terms and Conditions:

Customer Service Desk
E-mail: support@venkatsulochanafurniture.com
Hours: Monday to Saturday, 10AM – 7PM

Version: 1.0 | Last Updated: April 11, 2026
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